Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Epping (NH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits (medical/dental/vi

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Credit union

Employee assistance program

Job summary

Marshalls in Epping, NH, part of The TJX Companies, Inc., seeks a store lead responsible for promoting an excellent customer experience and overseeing front-of-store Associates. You will train team members, manage POS coverage, and coordinate breaks while upholding labor laws and store policies.

This role emphasizes strong merchandising, communication, and the ability to adapt to flexible schedules including nights and weekends.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong merchandising techniques understanding.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• Flexible schedule including nights and weekends.

Responsibilities

• Promote an excellent customer experience as a front-of-store lead.
• Oversee Associates and coordinate POS coverage and breaks.
• Address customer concerns promptly and maintain store standards.
• Promote loyalty and credit programs.
• Ensure compliance with labor laws, policies and procedures.
• Support store shrink reduction goals and safety initiatives.
• Other duties as assigned.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Team player

Training others

Leadership experience

Job description

Marshalls in Epping, NH, part of The TJX Companies, Inc., seeks a store lead responsible for promoting an excellent customer experience and overseeing front-of-store Associates. You will train team members, manage POS coverage, and coordinate breaks while upholding labor laws and store policies.

This role emphasizes strong merchandising, communication, and the ability to adapt to flexible schedules including nights and weekends.