Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Ellenton (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) matching

Job summary

TJ Maxx in Ellenton, FL is seeking a front-end team lead to ensure an exceptional customer experience and to supervise Associates on the front end. You will model service excellence, promote loyalty programs, and coordinate POS coverage while keeping the store organized and welcoming.

The role requires merchandising know-how, strong communication, and the ability to train others. Flexibility for nights and weekends is expected, with a competitive salary and comprehensive benefits.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong communication and organizational skills
• Able to train others

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Training/Coaching

Merchandising techniques

Multi-tasking

Communication skills

Team player

Job description

TJ Maxx in Ellenton, FL is seeking a front-end team lead to ensure an exceptional customer experience and to supervise Associates on the front end. You will model service excellence, promote loyalty programs, and coordinate POS coverage while keeping the store organized and welcoming.

The role requires merchandising know-how, strong communication, and the ability to train others. Flexibility for nights and weekends is expected, with a competitive salary and comprehensive benefits.