Customer Experience Lead & Front-End Coach

Winners Merchants International, L.P.; Auburn Hills (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Matching

Health benefits

Paid holidays

Job summary

TJX Companies’ Marshalls/Auburn Hills location seeks an experienced front-end leader to coach associates, promote loyalty programs, and uphold excellent customer service. You will oversee POS coverage, ensure safety and policy compliance, and drive store priorities with effective communication.

Responsibilities include mentoring staff, improving checkout efficiency, and maintaining a positive store environment while promoting loyalty programs and loss prevention initiatives.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to train others

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Merchandising

Multitasking

Communication

Attention to detail

Tools

POS systems

Job description

TJX Companies’ Marshalls/Auburn Hills location seeks an experienced front-end leader to coach associates, promote loyalty programs, and uphold excellent customer service. You will oversee POS coverage, ensure safety and policy compliance, and drive store priorities with effective communication.

Responsibilities include mentoring staff, improving checkout efficiency, and maintaining a positive store environment while promoting loyalty programs and loss prevention initiatives.