Customer Experience Lead: Front-End Ops & Team Leadership

Hunter Super Techs - TurnPoint; Indianapolis (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Training program

Job summary

Burlington Stores, Inc. in Indianapolis is hiring a Full-Time Customer Experience Lead to drive front-end operations, model Burlington’s customer-first mindset, and support store leadership.

You’ll guide associates, ensure smooth checkout flow, and keep the sales floor organized and stocked. The role emphasizes leadership, coaching, communication, and problem-solving, with a competitive wage, associate discount, medical coverage and a 401(k) plan, plus benefits for part-time eligibility;

Qualifications

• 1+ year of retail supervisory or leadership experience.
• Strong communication and problem-solving skills.
• Ability to coach and motivate associates in a fast-paced environment.
• Attention to detail and commitment to operational accuracy.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Assist with merchandise flow and keep stock areas organized.

Skills

Customer service mindset

Leadership / coaching

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

POS systems

CRM software

Job description

Burlington Stores, Inc. in Indianapolis is hiring a Full-Time Customer Experience Lead to drive front-end operations, model Burlington’s customer-first mindset, and support store leadership.

You’ll guide associates, ensure smooth checkout flow, and keep the sales floor organized and stocked. The role emphasizes leadership, coaching, communication, and problem-solving, with a competitive wage, associate discount, medical coverage and a 401(k) plan, plus benefits for part-time eligibility;