Customer Experience Lead — Flexible Schedule & Training

The TJX Companies, Inc.; Swampscott (MA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Life insurance

Paid holidays

Job summary

The TJX Companies, Inc. in Swampscott, MA is seeking an enthusiastic retail leader to promote outstanding customer experiences and manage front-end operations. You will mentor Associates, oversee POS coverage, and ensure store standards while driving loyalty programs and safety compliance.

Ideal candidates have retail leadership experience, strong communication skills, and a collaborative mindset to support team growth in a fast-paced, off-price environment.

Qualifications

• Flexible schedule including nights and weekends.
• Strong merchandising techniques.
• Ability to multi-task.
• Strong communication and organizational skills.
• Team player with leadership ability.
• Able to train others.
• 1 year retail and 6 months leadership experience.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Lead by example engaging with customers and maintaining a clean store.
• Mentor Associates on front end principles and loyalty programs.
• Assign registers, support POS coverage, and coordinate breaks.
• Address customer concerns promptly to ensure a positive experience.
• Ensure tasks align with store plan and priorities and communicate progress to management.
• Provide recognition and constructive feedback; partner on training needs.
• Support safety and labor law compliance.
• Other duties as assigned.

Skills

Merchandising techniques

Leadership

Communication

Multi-tasking

Job description

The TJX Companies, Inc. in Swampscott, MA is seeking an enthusiastic retail leader to promote outstanding customer experiences and manage front-end operations. You will mentor Associates, oversee POS coverage, and ensure store standards while driving loyalty programs and safety compliance.

Ideal candidates have retail leadership experience, strong communication skills, and a collaborative mindset to support team growth in a fast-paced, off-price environment.