Customer Experience Lead — Flexible Schedule & Training

The TJX Companies, Inc.; Avon (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

Marshalls Avon, OH is seeking a front-of-store leader to drive an exceptional customer experience and mentor Associates. You will promote loyalty programs, keep the store organized, and lead by example in service delivery.

The ideal candidate has at least 1 year of retail experience and 6 months of leadership, with strong merchandising knowledge and the ability to train others while multitasking in a fast-paced environment.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong merchandising techniques and customer service focus.
• Team player with the ability to train others and multitask.

Responsibilities

• Creates a positive customer experience and promotes loyalty programs.
• Oversees front-of-store operations and assigns register coverage.
• Trains and mentors Associates on front-end principles and service.
• Maintains store cleanliness and prioritizes tasks per plan.
• Addresses customer concerns promptly with effective communication.
• Ensures safety and adherence to policies and procedures.

Skills

Customer service

Leadership

Merchandising

Communication

Organization

Training

Adaptability

Job description

Marshalls Avon, OH is seeking a front-of-store leader to drive an exceptional customer experience and mentor Associates. You will promote loyalty programs, keep the store organized, and lead by example in service delivery.

The ideal candidate has at least 1 year of retail experience and 6 months of leadership, with strong merchandising knowledge and the ability to train others while multitasking in a fast-paced environment.