Customer Experience Lead & Front-End Coach

Socket.dev; Avon (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health, dental, vision benefits

Paid holidays

Job summary

TJX Companies is hiring at Marshalls Store Avon, OH, for a leadership role focused on delivering exceptional customer service and managing front-of-store operations. The position requires guiding Associates, promoting loyalty programs, and maintaining a positive shopping environment.

The role emphasizes training, scheduling, and compliance with labor policies, with a flexible schedule including nights and weekends in a dynamic retail setting.

Qualifications

• 1 year retail and 6 months of leadership experience

Responsibilities

• Promote an excellent customer experience and lead front-of-store operations
• Train and mentor Associates on front end principles
• Assign registers, coordinate breaks, and support POS coverage
• Address customer concerns promptly and maintain a positive store environment
• Promote loyalty programs and store initiatives
• Ensure adherence to labor laws, policies, and procedures

Skills

Strong communication

Organizational skills

Multi-tasking

Team player

Training others

Merchandising techniques

Job description

TJX Companies is hiring at Marshalls Store Avon, OH, for a leadership role focused on delivering exceptional customer service and managing front-of-store operations. The position requires guiding Associates, promoting loyalty programs, and maintaining a positive shopping environment.

The role emphasizes training, scheduling, and compliance with labor policies, with a flexible schedule including nights and weekends in a dynamic retail setting.