Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Concord (NC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance

Job summary

Marshalls in Concord, NC is seeking a front-of-store leader to ensure an excellent customer experience and mentor Associates. You will lead by example, supervise POS coverage, and promote loyalty programs while maintaining store standards.

The role requires 1 year of retail experience and at least 6 months in a leadership capacity, with strong communication and teamwork. Flexible scheduling including nights and weekends is expected.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong communication skills
• Capable of multi-tasking

Responsibilities

• Creates a positive customer experience at front of store
• Trains and mentors Associates on front end principles
• Manages registers and POS coverage
• Addresses customer concerns promptly
• Promotes loyalty programs and safety compliance

Skills

Retail leadership

Customer service

Merchandising

Communication

Job description

Marshalls in Concord, NC is seeking a front-of-store leader to ensure an excellent customer experience and mentor Associates. You will lead by example, supervise POS coverage, and promote loyalty programs while maintaining store standards.

The role requires 1 year of retail experience and at least 6 months in a leadership capacity, with strong communication and teamwork. Flexible scheduling including nights and weekends is expected.