Customer Experience Lead - Flexible Schedule & Store Ops

Five Below Inc; Lawrence (KS); On-site; USD 14,000 - 19,000; Full time

Job summary

Five Below is seeking a capable store leadership team member to oversee crew performance and deliver exceptional customer service in a fast-paced retail environment. You will train staff, manage day-to-day store operations, and help open/close procedures while maintaining sales and merchandising standards.

Ideal candidates will have at least 1 year of management experience, strong communication skills, and the ability to multi-task in a high-energy setting.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Management

Customer service

Communication

Multi-tasking

Creativity

Education

High school diploma

College experience

Job description

Five Below is seeking a capable store leadership team member to oversee crew performance and deliver exceptional customer service in a fast-paced retail environment. You will train staff, manage day-to-day store operations, and help open/close procedures while maintaining sales and merchandising standards.

Ideal candidates will have at least 1 year of management experience, strong communication skills, and the ability to multi-task in a high-energy setting.