Customer Experience Lead - Flexible Schedule & Growth

Five Below; Peru (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Employee discount

Flexible scheduling

Benefits program

Job summary

Five Below is hiring a store leader to drive customer satisfaction and store performance. You will train crew, supervise front-end operations, and maintain brand standards in merchandising. The role requires coordinating with management, managing schedules, and ensuring a welcoming checkout experience.

The position emphasizes flexible scheduling, safety, and teamwork to deliver a WOW customer experience across our stores.

Qualifications

• Proven ability to lead a retail team and deliver customer service excellence.
• Strong communication skills and ability to train quickly.
• Ability to multi-task and manage front-end operations under pressure.

Responsibilities

• Wows customers through personal contact and fast, friendly check-out.
• Lead assigned store to achieve customer service goals set by District Manager.
• Oversee front-end operations and merchandising to brand standards.
• Open/close procedures, maintain cleanliness, and stock readiness.
• Coach, train, and supervise crew members; participate in recruitment.
• Coordinate with store leadership on merchandising and recoveries.
• Perform routine store maintenance and safety compliance.

Skills

Store leadership

Customer service

Verbal & written communication

Multi-tasking

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is hiring a store leader to drive customer satisfaction and store performance. You will train crew, supervise front-end operations, and maintain brand standards in merchandising. The role requires coordinating with management, managing schedules, and ensuring a welcoming checkout experience.

The position emphasizes flexible scheduling, safety, and teamwork to deliver a WOW customer experience across our stores.