Customer Experience Lead - Flexible Hours & Team Leadership

Burlington Stores; Chesterfield (MO); Hybrid; USD 20,000 - 29,000; Part time

Benefits offered by this job

Employee discount

Flexible hours

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Training and development

Job summary

Burlington Stores in Chesterfield, MO, is seeking a Customer Experience Lead to drive front-end operations, coach associates, and deliver a positive shopping experience. This hands-on leadership role partners with store leadership to keep the sales floor organized, stocked, and ready to serve customers.

The ideal candidate has 1+ years of retail experience, strong customer service, and the ability to lead, communicate, and problem-solve in a fast-paced environment.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)
• Strong customer service mindset and a willingness to coach and lead others

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service mindset

Leadership

Communication

Problem solving

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores in Chesterfield, MO, is seeking a Customer Experience Lead to drive front-end operations, coach associates, and deliver a positive shopping experience. This hands-on leadership role partners with store leadership to keep the sales floor organized, stocked, and ready to serve customers.

The ideal candidate has 1+ years of retail experience, strong customer service, and the ability to lead, communicate, and problem-solve in a fast-paced environment.