Customer Experience Lead - Flexible Hours & Discount

Hunter Super Techs - TurnPoint; Homewood (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Competitive wage

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and front-end operations.

You will lead, coach, and coordinate checkout flow, line management, and daily tasks with store leadership to ensure smooth operations. Responsibilities include directing associates during shifts, handling transactions, resolving customer concerns, merchandising, and opening/closing duties.

Qualifications

• Strong customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.
• Experience: 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Teamwork

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and front-end operations.

You will lead, coach, and coordinate checkout flow, line management, and daily tasks with store leadership to ensure smooth operations. Responsibilities include directing associates during shifts, handling transactions, resolving customer concerns, merchandising, and opening/closing duties.