Customer Experience Lead - Flexible Hours & Discount

Burlington Stores, Inc.; Chesterfield (MO); Sur place; USD 21 000 - 30 000; Temps partiel

Avantages offerts par ce poste

Employee discount

Medical coverage

401(k) plan

Paid time off (PTO)

Résumé du poste

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Chesterfield, MO to guide front-end operations and support associates during shifts. You’ll help ensure an organized, customer-first store while modeling Burlington’s values and delivering a seamless checkout experience.

The role emphasizes leadership, strong communication, and the ability to adapt tasks to daily priorities. Night, weekend, and holiday availability is required in a fast-paced retail setting.

Qualifications

• Experience in delivering strong customer service and supporting a frontline team.
• Ability to lead, coach, and motivate associates in a fast-paced store.
• Strong communication and problem-solving skills for daily operations.
• Well organized with ability to adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends and holidays.

Responsabilités

• Lead by example to deliver excellent customer service across the store.
• Support daily front-end operations, including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Resolve customer concerns and escalate issues when needed.
• Complete workload tasks, recovery, and merchandising standards.
• Perform opening and/or closing duties as assigned.
• Assist with proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and maintain stock and support areas.
• Reinforce company policies, safety standards, and procedures.

Connaissances

customer service

leadership

communication

organization

teamwork

attention to detail

flexible schedule

Description du poste

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Chesterfield, MO to guide front-end operations and support associates during shifts. You’ll help ensure an organized, customer-first store while modeling Burlington’s values and delivering a seamless checkout experience.

The role emphasizes leadership, strong communication, and the ability to adapt tasks to daily priorities. Night, weekend, and holiday availability is required in a fast-paced retail setting.