Customer Experience Lead: Flexible Hours & Impact

Burlington; Southfield (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Holidays

Job summary

Burlington Stores, Inc. in Southfield, MI is seeking a Full-Time Customer Experience Lead to guide front-end operations, mentor associates, and ensure a smooth, friendly checkout.

This hands-on leadership role works with store leadership to uphold Burlington’s values and drive a customer-first experience. The position offers a competitive wage, associate discount, flexible scheduling including nights & weekends, and opportunities for training and growth.

Qualifications

• Customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates.
• Strong communication and problem-solving skills.
• Organizational skills and attention to detail.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions.
• Help resolve customer concerns and escalated issues when needed.
• Troubleshoot routine register or transaction issues to minimize service disruptions.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Team orientation

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. in Southfield, MI is seeking a Full-Time Customer Experience Lead to guide front-end operations, mentor associates, and ensure a smooth, friendly checkout.

This hands-on leadership role works with store leadership to uphold Burlington’s values and drive a customer-first experience. The position offers a competitive wage, associate discount, flexible scheduling including nights & weekends, and opportunities for training and growth.