Customer Experience Lead - Flexible Hours & Discount

Burlington Stores, Inc.; Fremont (CA); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. in Fremont is hiring a Full-Time Customer Experience Lead to drive front-end operations and lead a team of associates. You will model Burlington’s values, ensure a smooth checkout flow, and maintain an engaging shopping experience.

The role requires a customer-first mindset, leadership ability, and flexibility to work nights, weekends, and holidays. Competitive hourly wage with associate discount and benefits.

Qualifications

• 1+ year retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and elevate issues when needed.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Problem solving

Flexible schedule

Job description

Burlington Stores, Inc. in Fremont is hiring a Full-Time Customer Experience Lead to drive front-end operations and lead a team of associates. You will model Burlington’s values, ensure a smooth checkout flow, and maintain an engaging shopping experience.

The role requires a customer-first mindset, leadership ability, and flexibility to work nights, weekends, and holidays. Competitive hourly wage with associate discount and benefits.