Customer Experience Lead: Flexible Hours & Discount

Burlington; Fremont (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after one year

Job summary

Burlington Stores in Fremont, CA is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience, lead front-end operations, and support associates during shifts. You will ensure the sales floor is organized, stocked, and ready to serve customers, while modeling Burlington’s values.

This hands-on leadership role works with store leadership to keep operations running smoothly, handle transactions, and coach teams through busy periods, including nights, weekends, and

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail is a plus).
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Attention to detail and operational accuracy.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Resolve customer concerns and escalate issues when needed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Lead coaching

Communication

Problem solving

Organization

Team work

Attention to detail

Job description

Burlington Stores in Fremont, CA is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience, lead front-end operations, and support associates during shifts. You will ensure the sales floor is organized, stocked, and ready to serve customers, while modeling Burlington’s values.

This hands-on leadership role works with store leadership to keep operations running smoothly, handle transactions, and coach teams through busy periods, including nights, weekends, and