Customer Experience Lead — Flexible Hours & Discount

Burlington; Grandville (MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Benefits package

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Grandville, MI. You will drive front-end operations, coach associates, and partner with store leadership to ensure smooth daily service.

The role requires a strong customer-service mindset, leadership ability, and flexibility to work nights, weekends, and holidays. Competitive wage and associate discount are offered.

Qualifications

• Customer-service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Grandville, MI. You will drive front-end operations, coach associates, and partner with store leadership to ensure smooth daily service.

The role requires a strong customer-service mindset, leadership ability, and flexibility to work nights, weekends, and holidays. Competitive wage and associate discount are offered.