Customer Experience Lead - Flexible Hours & Growth

The TJX Companies, Inc.; Wethersfield (CT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health benefits

Job summary

Marshalls in Wethersfield, CT, part of The TJX Companies, Inc., is hiring to promote an excellent customer experience. You will lead front-end Associates, ensure courteous service, and support loyalty programs while maintaining a clean, organized store.

This role requires mentoring teammates, managing POS coverage, and upholding labor laws and safety standards. You will partner with management to train staff and recognize performance, with a focus on delivering value to customers and

Qualifications

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Merchandising

Multi-tasking

Communication

Leadership

Training

Team player

Job description

Marshalls in Wethersfield, CT, part of The TJX Companies, Inc., is hiring to promote an excellent customer experience. You will lead front-end Associates, ensure courteous service, and support loyalty programs while maintaining a clean, organized store.

This role requires mentoring teammates, managing POS coverage, and upholding labor laws and safety standards. You will partner with management to train staff and recognize performance, with a focus on delivering value to customers and