Customer Experience Lead – Flexible Hours & Front‑End Ops

Burlington Stores, Inc.; Mentor (OH); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Sick time

Job summary

Burlington Stores, Inc. in Mentor, OH is seeking a Full-Time Customer Experience Lead to drive front-end operations, mentor associates, and deliver a positive shopping experience.

This hands-on leadership role partners with store leadership to keep the sales floor organized, stocked, and ready to serve customers. You will lead by example, manage checkout flow, resolve customer concerns, and ensure accurate transactions.

Qualifications

• Strong customer service mindset and a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Teamwork

Attention to detail

Job description

Burlington Stores, Inc. in Mentor, OH is seeking a Full-Time Customer Experience Lead to drive front-end operations, mentor associates, and deliver a positive shopping experience.

This hands-on leadership role partners with store leadership to keep the sales floor organized, stocked, and ready to serve customers. You will lead by example, manage checkout flow, resolve customer concerns, and ensure accurate transactions.