Customer Experience Lead - Flexible Hours & Front-End Leadership

Burlington; Benton Harbor (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. in Benton Harbor, MI is seeking a Full-Time Customer Experience Lead to guide daily front-end operations, support associates, and deliver a friendly shopping experience.

Lead by example, manage checkout flow, resolve customer concerns, ensure merchandising standards, and partner with store leadership to boost service quality. This hands-on role offers competitive pay, associate discount, medical coverage and a 401(k) plan, plus growth opportunities in a fast-paced retail

Qualifications

• 1+ year of retail experience preferred, leadership exposure a plus.
• Ability to coach and motivate associates in a fast-paced environment.
• Strong communication and organizational skills.

Responsibilities

• Lead front-end operations and checkout flow.
• Direct associates during the shift and adjust priorities.
• Ensure merchandising standards and stock organization.
• Resolve customer concerns and escalate issues when needed.
• Assist with opening/closing duties and coverage.

Skills

Customer service

Leadership

Communication

Problem solving

Time management

Teamwork

Job description

Burlington Stores, Inc. in Benton Harbor, MI is seeking a Full-Time Customer Experience Lead to guide daily front-end operations, support associates, and deliver a friendly shopping experience.

Lead by example, manage checkout flow, resolve customer concerns, ensure merchandising standards, and partner with store leadership to boost service quality. This hands-on role offers competitive pay, associate discount, medical coverage and a 401(k) plan, plus growth opportunities in a fast-paced retail