Customer Experience Lead - Flexible Hours & Discount

Burlington Stores, Inc.; Pleasant Valley Township (IA); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Bettendorf, IA to drive front-end operations and support associates during shifts.

The role emphasizes delivering a positive shopping experience and partnering with store leadership to keep the sales floor organized and ready to serve customers. You'll lead by example in delivering excellent service, manage checkout flow, assist with scheduling and opening/closing duties, and help resolve customer concerns, all while

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service mindset

Leadership / coaching

Communication skills

Organizational skills

Teamwork

Attention to detail

Flexibility with schedule

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Bettendorf, IA to drive front-end operations and support associates during shifts.

The role emphasizes delivering a positive shopping experience and partnering with store leadership to keep the sales floor organized and ready to serve customers. You'll lead by example in delivering excellent service, manage checkout flow, assist with scheduling and opening/closing duties, and help resolve customer concerns, all while