Customer Experience Lead - Flexible Hours & Discount

Burlington Stores, Inc.; Saint Cloud (MN); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Training opportunities

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead for our St Cloud store. You will lead front-end operations, coach associates, and model a customer-first mindset to deliver fast, friendly service.

This hands-on role requires coordinating checkout flow, handling scheduling, and maintaining merchandise organization while partnering with store leadership to address service opportunities and keep the sales floor running smoothly.

Qualifications

• Customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalating issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Leadership

Communication

Organization

Teamwork

Attention to detail

Scheduling flexibility

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead for our St Cloud store. You will lead front-end operations, coach associates, and model a customer-first mindset to deliver fast, friendly service.

This hands-on role requires coordinating checkout flow, handling scheduling, and maintaining merchandise organization while partnering with store leadership to address service opportunities and keep the sales floor running smoothly.