Customer Experience Lead — Flexible Hours & Associate Discount

Burlington Stores, Inc.; Lafayette (IN); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Sick time

Job summary

Burlington Stores, Inc. in Lafayette, IN is hiring a Full-Time Customer Experience Lead.

This hands-on leadership role drives front-end operations, supports associates during shifts, and helps keep the sales floor organized and ready to serve customers. You will model Burlington’s customer-first mindset, coach teams, manage checkout flow, resolve issues, and partner with store leadership to identify service and execution opportunities.

Qualifications

• 1+ years of retail experience preferred.
• Ability to lead and coach associates.
• Strong communication skills.
• Flexible to nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow.
• Direct associates during shifts and adjust priorities as needed.
• Ensure fast, friendly transactions and resolve customer concerns.
• Support scheduling, merchandising, and safety standards.

Skills

Customer service

Leadership

Communication

Problem solving

Teamwork

Job description

Burlington Stores, Inc. in Lafayette, IN is hiring a Full-Time Customer Experience Lead.

This hands-on leadership role drives front-end operations, supports associates during shifts, and helps keep the sales floor organized and ready to serve customers. You will model Burlington’s customer-first mindset, coach teams, manage checkout flow, resolve issues, and partner with store leadership to identify service and execution opportunities.