Customer Experience Lead - Flexible Hours & Discount

Burlington Stores, Inc.; Cedar Park (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Competitive wage

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead in Cedar Park, TX to drive a positive shopping experience and lead front-end operations. You will work with store leadership to keep the sales floor organized and ensure smooth transactions.

This hands-on leadership role requires guiding associates, managing schedules, and upholding Burlington’s customer-first standards. Competitive wage, flexible hours, and associate discount are offered.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).
• Experience leading front-end operations and coaching teams.
• Strong communication and problem-solving skills."

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Lead and motivate

Communication skills

Organization

Team orientation

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead in Cedar Park, TX to drive a positive shopping experience and lead front-end operations. You will work with store leadership to keep the sales floor organized and ensure smooth transactions.

This hands-on leadership role requires guiding associates, managing schedules, and upholding Burlington’s customer-first standards. Competitive wage, flexible hours, and associate discount are offered.