Customer Experience Lead - Flexible Hours & Discount

Burlington Stores; Longmont (CO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Benefits package

401(k) plan

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead in Longmont, CO to drive a positive shopping experience and lead front-end operations. You will support the sales team, manage checkout flow, and ensure the floor is organized and ready to serve customers.

The role requires strong customer service, leadership, and communication skills, with flexibility for nights, weekends, and holidays. Base pay includes an hourly wage with comprehensive benefits for eligible associates.

Qualifications

• 1+ years of retail experience preferred.
• Strong leadership and coaching abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register issues to minimize service disruptions.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Teamwork

POS systems

Tools

POS systems

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead in Longmont, CO to drive a positive shopping experience and lead front-end operations. You will support the sales team, manage checkout flow, and ensure the floor is organized and ready to serve customers.

The role requires strong customer service, leadership, and communication skills, with flexibility for nights, weekends, and holidays. Base pay includes an hourly wage with comprehensive benefits for eligible associates.