Customer Experience Lead — Flexible Hours & Discount

Burlington Stores, Inc.; Overland Park (KS); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after one year

Job summary

Burlington Stores, Inc. in Overland Park is seeking a Customer Experience Lead to guide front-end operations, support associates, and maintain an organized, customer-focused sales floor.

This hands-on leadership role requires adaptability, strong communication, and a commitment to Burlington's values. The position offers part-time hours, competitive wage, associate discount, and eligibility for benefits such as medical coverage and a 401(k).

Qualifications

• Strong customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Flexible to work nights, weekends, and holidays.
• Retail experience preferred; off-price/big box a plus.

Responsibilities

• Lead front-end operations and ensure smooth checkout flow.
• Direct associates during shifts and adjust priorities.
• Ensure fast, friendly, and accurate transactions.
• Troubleshoot register issues to minimize disruptions.
• Support merchandising and store-wide safety and procedures.
• Assist with opening/closing duties and scheduling breaks.
• Partner with leadership to improve service and execution.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Job description

Burlington Stores, Inc. in Overland Park is seeking a Customer Experience Lead to guide front-end operations, support associates, and maintain an organized, customer-focused sales floor.

This hands-on leadership role requires adaptability, strong communication, and a commitment to Burlington's values. The position offers part-time hours, competitive wage, associate discount, and eligibility for benefits such as medical coverage and a 401(k).