Customer Experience Lead: Flexible Hours & Discount

Burlington Stores, Inc.; Colorado Springs (CO); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical coverage

401(k) plan

Discount

Job summary

Burlington Stores, Inc. in Colorado Springs is seeking a part-time Customer Experience Lead to supervise front-end operations, coach associates, and maintain an engaging shopping environment.

You'll work with store leadership to ensure smooth checkout flow, accurate transactions, and strong customer service while modeling Burlington's values. This role offers flexible hours and opportunities to develop leadership skills within a fast-paced off-price retailer.

Qualifications

• Strong customer service mindset and passion for helping customers.
• Ability to lead, coach, and motivate associates in a fast-paced store.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register issues to minimize service disruptions.
• Partner with store leadership to identify service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Leadership

Communication

Problem solving

Flexibility scheduling

Job description

Burlington Stores, Inc. in Colorado Springs is seeking a part-time Customer Experience Lead to supervise front-end operations, coach associates, and maintain an engaging shopping environment.

You'll work with store leadership to ensure smooth checkout flow, accurate transactions, and strong customer service while modeling Burlington's values. This role offers flexible hours and opportunities to develop leadership skills within a fast-paced off-price retailer.