Customer Experience Lead - Flexible Hours & Discount

Burlington; North Highlands (CA); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

Flexible hours

Competitive wage

Descripción de la vacante

Burlington Stores in North Highlands, CA is seeking a Full-Time Customer Experience Lead. You will lead front-end operations, coach associates, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role partners with store leadership to deliver fast, friendly transactions, resolve customer concerns, and maintain merchandising standards. Includes opening/closing duties and weekend availability.

Formación

• 1+ years of retail experience preferred.
• Experience in off-price, big box, or specialty retail is a plus.
• Strong communication and problem-solving skills.

Responsabilidades

• Lead front-end operations and line management.
• Help resolve customer concerns and escalate issues.
• Open/close duties and schedule coverage.
• Triage routine register issues to minimize disruptions.
• Partner with leadership to improve service and execution.
• Assist with merchandise flow and stock organization.

Conocimientos

Customer service

Leadership

Communication

Problem solving

Teamwork

Attention to detail

Herramientas

POS system

Descripción del empleo

Burlington Stores in North Highlands, CA is seeking a Full-Time Customer Experience Lead. You will lead front-end operations, coach associates, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role partners with store leadership to deliver fast, friendly transactions, resolve customer concerns, and maintain merchandising standards. Includes opening/closing duties and weekend availability.