Customer Experience Lead — Front-End Leader & Coach

Burlington Stores, Inc.; Southfield (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Training opportunities

Job summary

Burlington Stores, Inc. in Southfield, MI, is hiring a Full-Time Customer Experience Lead to drive a positive shopping experience and lead front-end operations.

You’ll coach associates, manage checkout flow, and ensure the sales floor is organized and stocked to serve customers. You will partner with store leadership to address service and execution opportunities, resolve customer concerns, and reinforce safety and company policies while delivering fast, friendly transactions and great associate

Qualifications

• A strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Resolve customer concerns and escalate issues when needed.
• Complete workload tasks, recovery, and merchandising standards.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register issues to minimize service disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and organization in stock and support areas.
• Reinforce company policies, safety standards, and procedures.

Skills

Customer service mindset

Leadership

Communication

Problem-solving

Team collaboration

Organizational skills

Detail-oriented

Flexibility

Job description

Burlington Stores, Inc. in Southfield, MI, is hiring a Full-Time Customer Experience Lead to drive a positive shopping experience and lead front-end operations.

You’ll coach associates, manage checkout flow, and ensure the sales floor is organized and stocked to serve customers. You will partner with store leadership to address service and execution opportunities, resolve customer concerns, and reinforce safety and company policies while delivering fast, friendly transactions and great associate