Retail Front-End Experience Lead

Burlington; Brighton (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Brighton, MI is seeking a Customer Experience Lead to drive front-end operations and deliver a positive shopping experience.

You will support associates during shifts, manage checkout flow, and ensure the sales floor is organized and ready to serve customers. This hands-on leadership role works with store leadership to keep operations running smoothly while modeling Burlington’s values and customer-first mindset.

Qualifications

• Customer-centric mindset with passion for helping others.
• Ability to coach and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Organized and able to adjust priorities quickly.
• Team-oriented with positive working relationships.
• Attention to detail and operational accuracy.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

customer service

leadership

communication

problem solving

organization

teamwork

attention to detail

flexibility

Job description

Burlington Stores, Inc. in Brighton, MI is seeking a Customer Experience Lead to drive front-end operations and deliver a positive shopping experience.

You will support associates during shifts, manage checkout flow, and ensure the sales floor is organized and ready to serve customers. This hands-on leadership role works with store leadership to keep operations running smoothly while modeling Burlington’s values and customer-first mindset.