Customer Experience Lead – Flexible Hours & Discount

Burlington Stores, Inc.; York (York County); On-site; USD 14,774 - 21,042; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after one year

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead a team of associates on shift. You will model Burlington’s customer-first mindset while ensuring transactions are fast, friendly, and accurate.

As a hands-on leader, you’ll partner with store leadership to optimize service delivery, merchandising, and daily operations, while supporting a positive, high-energy work environment.

Qualifications

• Strong customer service orientation with passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Organized and able to adjust priorities quickly.
• Team-oriented with positive working relationships.
• Attention to detail and operational accuracy.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support front-end operations and line management.
• Direct associates during shifts and adjust priorities as needed.
• Ensure fast, friendly, and accurate transactions.
• Resolve customer concerns and elevate issues when needed.
• Maintain merchandising standards and store cleanliness.
• Perform opening/closing duties and schedule coverage.
• Troubleshoot routine register issues to minimize disruptions.
• Collaborate with store leadership on service and execution improvements.
• Assist with merchandise flow and stock organization.

Skills

Customer service mindset

Leadership

Communication

Problem solving

Organization

Team orientation

Attention to detail

Flexibility

Education

1+ years retail experience

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead a team of associates on shift. You will model Burlington’s customer-first mindset while ensuring transactions are fast, friendly, and accurate.

As a hands-on leader, you’ll partner with store leadership to optimize service delivery, merchandising, and daily operations, while supporting a positive, high-energy work environment.