Customer Experience Lead — Fast-Paced Front-End Leader

Burlington; South Dayton (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores in Ohio is seeking a Full-Time Customer Experience Lead to supervise front-end operations and coach team members. You’ll ensure a smooth checkout flow, assist in daily tasks, and keep the sales floor organized to deliver a positive shopping experience.

This hands-on leadership role emphasizes customer-first service, teamwork, and adaptability in a fast-paced environment. Base pay is complemented by benefits and associate discounts for eligible teammates.

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead front-end operations and assist during shifts.
• Ensure fast, friendly, and accurate transactions.
• Move tasks between checkout, merchandising, and recovery as needed.
• Resolve customer concerns and escalate when necessary.
• Help with scheduling, breaks, and coverage.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Teamwork

Attention to detail

Job description

Burlington Stores in Ohio is seeking a Full-Time Customer Experience Lead to supervise front-end operations and coach team members. You’ll ensure a smooth checkout flow, assist in daily tasks, and keep the sales floor organized to deliver a positive shopping experience.

This hands-on leadership role emphasizes customer-first service, teamwork, and adaptability in a fast-paced environment. Base pay is complemented by benefits and associate discounts for eligible teammates.