Customer Experience Lead — Elevate WOW Moments in Store

Five Below, Inc.; Niles (IL); On-site; USD 21,000 - 29,000; Full time

Job summary

Five Below is seeking a Customer Experience Manager at our Niles, IL location to lead the team and deliver a WOW customer experience. This role trains crew on exceptional service, drives front-end operations, and partners with the store manager to recruit, coach, and supervise staff.

The position requires strong communication, multi-tasking, and the ability to maintain standards during all store hours. Responsibilities include maintaining store readiness, supporting merchandising, and ensuring

Qualifications

• High school diploma or equivalent is required.
• College experience is preferred.
• Strong verbal and written communication skills are essential.
• Ability to multi-task and manage competing priorities.
• Calm under pressure with a solutions-oriented mindset.

Responsibilities

• Ensure crew delivers WOW customer service at all touchpoints.
• Lead assigned store to meet customer service score goals set by District Manager.
• Oversee front-end operations and merchandising to meet brand standards.
• Ensure front-end equipment is functioning and staff are trained.
• Handle opening/closing procedures and maintain store cleanliness.
• Support store manager with recruiting, coaching, and development of crew.
• Communicate effectively with managers and coworkers across teams.

Skills

Leadership experience

Customer service

Communication

Multi-tasking

Under pressure

Education

High school diploma

College experience preferred

Job description

Five Below is seeking a Customer Experience Manager at our Niles, IL location to lead the team and deliver a WOW customer experience. This role trains crew on exceptional service, drives front-end operations, and partners with the store manager to recruit, coach, and supervise staff.

The position requires strong communication, multi-tasking, and the ability to maintain standards during all store hours. Responsibilities include maintaining store readiness, supporting merchandising, and ensuring