Customer Experience Lead — Store Ops & Training

Five Below; Wentzville (MO); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Below in Wentzville, MO is seeking a Customer Experience Manager to lead store operations and deliver a WOW customer experience. You will train crew on the BEST service standards, manage front-end operations, and partner with the store manager on recruitment and coaching.

The role requires strong communication, management experience, and flexibility to work varied hours. Responsibilities include maintaining store readiness, managing opening/closing tasks, and ensuring merchandise layouts

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task; creative thinking.
• Maintain composure under pressure.

Responsibilities

• Frequently operate cash register.
• Lead store to achieve customer service score goals.
• Oversee front-end merchandising and ensure brand standards.
• Open/close procedures; keep store clean and ready for customers.
• Recruit, train, coach, and supervise crew members.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

People management

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below in Wentzville, MO is seeking a Customer Experience Manager to lead store operations and deliver a WOW customer experience. You will train crew on the BEST service standards, manage front-end operations, and partner with the store manager on recruitment and coaching.

The role requires strong communication, management experience, and flexibility to work varied hours. Responsibilities include maintaining store readiness, managing opening/closing tasks, and ensuring merchandise layouts