Guest Experience Manager

Five Below Inc; Niles (IL); Presencial; USD 22 000 - 29 000; Tempo integral

Resumo da oferta

Five Below Inc in United States (Niles, IL) is seeking an experienced store supervisor to lead a fast-paced team and deliver WOW customer service. You will train crew, oversee checkout, merchandising, and daily operations to meet brand standards.

This hourly role requires flexibility to work day/evening/weekends, strong communication, and a focus on providing an outstanding customer experience. Starting wage at $18.40/hour with growth opportunities in a vibrant culture.

Qualificações

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsabilidades

• Ensure crew provide WoW customer service through personal contact with customers.
• Train crew on the BEST customer service experience for a fast, friendly checkout.
• Lead the store to achieve and maintain customer service score goals.
• Oversee front-end operations and merchandising to meet brand standards.
• Ensure front-end equipment is working and staff are trained accordingly.
• Manage opening/closing procedures and keep the store clean and ready for customers.
• Perform store manager duties in the absence of the Store Manager.
• Recruit, train, coach, and supervise all crew members with the Store Manager.
• Review corporate communications and respond as needed.
• Collaborate with leadership on merchandising and recovery initiatives.
• Carry out stock room maintenance and routine store upkeep.

Conhecimentos

People leadership

Customer service

Communication skills

Multitasking

Attention to detail

Formação académica

High School Diploma

College experience preferred

Descrição da oferta de emprego

Five Below Inc in United States (Niles, IL) is seeking an experienced store supervisor to lead a fast-paced team and deliver WOW customer service. You will train crew, oversee checkout, merchandising, and daily operations to meet brand standards.

This hourly role requires flexibility to work day/evening/weekends, strong communication, and a focus on providing an outstanding customer experience. Starting wage at $18.40/hour with growth opportunities in a vibrant culture.