Customer Experience Lead — Store Growth & WOW

Five Below Inc; Sterling (IL); On-site; USD 18,000 - 25,000; Full time

Job summary

Five Below is seeking a Crew Leader in Sterling, IL to WOW customers through personal contact, train crew on the BEST service, and oversee daily store operations with a focus on performance and guest experience. You’ll help with receiving, stocking, and ensuring safety and convenience on the floor and in back areas.

This hourly role starts at $15.50 per hour and offers growth through hands-on leadership, merchandising collaboration, flexible scheduling including nights and weekends, and a

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

High School

College experience

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Crew Leader in Sterling, IL to WOW customers through personal contact, train crew on the BEST service, and oversee daily store operations with a focus on performance and guest experience. You’ll help with receiving, stocking, and ensuring safety and convenience on the floor and in back areas.

This hourly role starts at $15.50 per hour and offers growth through hands-on leadership, merchandising collaboration, flexible scheduling including nights and weekends, and a