Customer Experience Lead: Checkout & Coaching

JCPenney; Portage (MI); On-site; USD 28,585 - 35,734; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid vacation

401(k) with company match

Associate discount

Job summary

JCPenney in Portage, Michigan is looking for a Customer Experience Supervisor I to lead and engage associates in delivering outstanding customer service and driving profitable sales growth. You will be responsible for coaching associates, managing checkout processes, and ensuring a high-performance standard.

This role offers benefits including medical/dental/vision, paid vacation, and a 401(k) with company match. Join us to help create great experiences for our customers while achieving excellent results!

Qualifications

• Achieve sales growth by leading and coaching associates in customer service.
• Manage cashiers and optimize checkout processes effectively.
• Create a team-focused environment that values development.

Responsibilities

• Direct customer service activities throughout the store.
• Train and mentor cashier associates on outstanding service.
• Monitor and adjust resources based on store traffic.

Skills

Customer service

Team leadership

Coaching

Critical thinking

Job description

JCPenney in Portage, Michigan is looking for a Customer Experience Supervisor I to lead and engage associates in delivering outstanding customer service and driving profitable sales growth. You will be responsible for coaching associates, managing checkout processes, and ensuring a high-performance standard.

This role offers benefits including medical/dental/vision, paid vacation, and a 401(k) with company match. Join us to help create great experiences for our customers while achieving excellent results!