Customer Experience Supervisor: Lead Service & Checkout Excellence

JCPenney; Dublin (OH); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching associates, delivering training initiatives, and guiding checkout experience strategies in our store. You will model outstanding customer service and ensure staffing aligns with customer demand to maximize sales and satisfaction.

The role emphasizes leadership, accountability, and collaboration with the store team to uphold iCAP standards and ensure a positive shopping environment.

Responsibilities

• Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store.
• Cashier Performance - Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors.
• Line Management and Checkout Standards - Proactively shifts resources to checkouts based on observed fluctuations in store traffic.
• Human Resources / People Management - Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager.
• Performance Standards - Supportive of company shrink and safety initiatives; meets established performance standards for the role.

Job description

JCPenney is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching associates, delivering training initiatives, and guiding checkout experience strategies in our store. You will model outstanding customer service and ensure staffing aligns with customer demand to maximize sales and satisfaction.

The role emphasizes leadership, accountability, and collaboration with the store team to uphold iCAP standards and ensure a positive shopping environment.