Customer Experience Leader - Coaching & Checkout Excellence

JCPenney; Novi (MI); On-site; USD 28,585 - 35,734; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney in Novi, MI is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching on customer service, and delivering company checkout experience strategies.

You will model outstanding service, train and mentor cashiers, manage scheduling and resources at checkout, and partner with the store team to meet performance standards and safety goals.

Qualifications

• Experience in retail supervisory roles preferred.
• Strong communication and problem-solving skills.
• Ability to coach and develop staff.

Responsibilities

• Lead customer service and sales activities store-wide.
• Train and coach cashiers on checkout procedures.
• Manage checkout resources and staffing to reduce wait times.
• Coordinate hiring, orientations and ongoing associate training.
• Support shrink and safety initiatives and meet performance standards.

Skills

Customer service excellence

Team leadership

Coaching & training

Scheduling

Cash handling & POS

Revenue growth

Tools

POS system

Mobile POS

Satellite registers

Job description

JCPenney in Novi, MI is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching on customer service, and delivering company checkout experience strategies.

You will model outstanding service, train and mentor cashiers, manage scheduling and resources at checkout, and partner with the store team to meet performance standards and safety goals.