Customer Experience Lead — Checkout & Coaching

JCPenney; Dearborn (MI); On-site; USD 28,585 - 35,734; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching associates, delivering company checkout experience strategies, and guiding training initiatives across the store.

In this role you will model outstanding customer service, train cashiers, manage staffing for peak times, and support hiring and onboarding to sustain high performance and a One Team culture.

Qualifications

• Coaches associates on customer service and checkout experience.
• Manages staffing and performance metrics to optimize store performance.
• Delivers and models outstanding customer service across the store.

Responsibilities

• Direct customer service activities storewide.
• Train cashier associates on checkout procedures.
• Shift resources to checkouts during peak times using POS tools.
• Coordinate onboarding and orientations for new hires and training.

Skills

Customer service

Sales

Leadership

Coaching

Training

Job description

JCPenney is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching associates, delivering company checkout experience strategies, and guiding training initiatives across the store.

In this role you will model outstanding customer service, train cashiers, manage staffing for peak times, and support hiring and onboarding to sustain high performance and a One Team culture.