Customer Experience Lead - Retail Checkout & Training

JCPenney; Nashua (NH); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Associate discount

Paid holidays

Job summary

JCPenney in Nashua, NH is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching on customer service, and delivering checkout experience strategies. You will schedule staff, train associates, and implement company initiatives to enhance service quality and performance.

The role emphasizes hands-on leadership, alignment with company standards, and accountability for customer satisfaction and operational efficiency in a dynamic retail

Qualifications

• Customer service excellence and sales-focused mindset.
• Experience coaching and developing associates in-store.
• Ability to balance staffing and peak periods.

Responsibilities

• Lead customer service activities and direct store-wide customer service.
• Train and coach cashiers on checkout procedures to ensure outstanding service behaviors.
• Manage staffing and resources at checkout to reduce wait times during peak periods.
• Coordinate new hire orientations and training for associates.
• Support compliance with shrink and safety initiatives.

Skills

Customer service

Coaching

Leadership

Training

Communication

Tools

POS system

Job description

JCPenney in Nashua, NH is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching on customer service, and delivering checkout experience strategies. You will schedule staff, train associates, and implement company initiatives to enhance service quality and performance.

The role emphasizes hands-on leadership, alignment with company standards, and accountability for customer satisfaction and operational efficiency in a dynamic retail