Customer Experience Lead – Auto Parts Retail

O'Reilly Auto Parts; Encinitas (CA); Sur place; USD 23 000 - 34 000; Plein temps

Avantages offerts par ce poste

Competitive wages & paid time off

Stock purchase plan & 401k with match

Medical, dental, and vision insurance

Team member health/wellbeing programs

Tuition assistance programs

Career growth opportunities

Résumé du poste

O'Reilly Auto Parts is seeking a store leadership role in California to oversee customer service excellence for retail and professional customers. You will guide showroom operations, handle BOPIS, transfers, and outside purchases, and ensure timely processing and communication with customers.

The position requires strong communication skills and the ability to obtain RSS Certification, with a focus on efficient returns, accurate invoicing, and adherence to schedules and security procedures.

Qualifications

• Strong communication skills
• Ability to obtain RSS Certification

Responsabilités

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...)
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
• Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
• All other duties as assigned.

Connaissances

Strong communication skills

RSS Certification

Description du poste

O'Reilly Auto Parts is seeking a store leadership role in California to oversee customer service excellence for retail and professional customers. You will guide showroom operations, handle BOPIS, transfers, and outside purchases, and ensure timely processing and communication with customers.

The position requires strong communication skills and the ability to obtain RSS Certification, with a focus on efficient returns, accurate invoicing, and adherence to schedules and security procedures.