Auto Parts Retail Lead — Customer Service & Growth

O'Reilly Auto Parts; Windham (CT); On-site; USD 23,000 - 31,000; Full time

Job summary

O’Reilly Auto Parts is seeking a leader for the store team to deliver outstanding customer service to both retail and professional customers. You will supervise showroom service levels, ensure timely processing of orders, and manage returns, exchanges, and merchandise invoicing to maintain smooth operations.

Strong communication skills and RSS certification are required; retail auto-parts experience and automotive knowledge are preferred, with ASE certification and multilingual ability

Qualifications

• Required: Strong communication skills. Ability to obtain RSS Certification.
• Desired: Retail sales experience, preferably in auto parts. Automotive systems and repair knowledge. ASE Certification. Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure program execution.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Fluency in multiple languages

Job description

O’Reilly Auto Parts is seeking a leader for the store team to deliver outstanding customer service to both retail and professional customers. You will supervise showroom service levels, ensure timely processing of orders, and manage returns, exchanges, and merchandise invoicing to maintain smooth operations.

Strong communication skills and RSS certification are required; retail auto-parts experience and automotive knowledge are preferred, with ASE certification and multilingual ability