Automotive Retail Team Lead & Customer Service Expert

O'Reilly Auto Parts; Clovis (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from/

Medical, dental, and vision insurance

Tuition educational assistance

Opportunities for career growth

Job summary

O'Reilly Auto Parts in California seeks a Retail Service Specialist to support store leadership across sales, customer service and operations. The role includes shift management in the absence of supervisors and emphasizes bilingual capabilities.

You will supervise the showroom service, manage orders and transfers, ensure accurate invoicing, and uphold store standards while delivering outstanding customer experiences. Strong communication and RSS certification are encouraged.

Qualifications

• Strong communication skills.
• RSS Certification required.
• Experience in retail sales, preferably auto parts.
• Automotive knowledge and ASE certification preferred.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team in delivering excellent customer service.
• Supervise showroom customer service levels and programs.
• Ensure telephone and order processing policies are followed.
• Manage buy online/ship to store and transfers in a timely manner.
• Handle returns, invoicing, and merchandising tasks as assigned.
• Perform opening/closing duties and security checks as required.

Skills

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

Strong communication skills

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in California seeks a Retail Service Specialist to support store leadership across sales, customer service and operations. The role includes shift management in the absence of supervisors and emphasizes bilingual capabilities.

You will supervise the showroom service, manage orders and transfers, ensure accurate invoicing, and uphold store standards while delivering outstanding customer experiences. Strong communication and RSS certification are encouraged.