Customer Experience Lead

The TJX Companies, Inc.; Santa Fe (NM); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Paid holidays/vacation

Job summary

The TJX Companies, Inc. in Santa Fe NM is seeking a front-of-store leader to deliver an outstanding customer experience and supervise Associates, promoting loyalty programs and training team members. You will help keep the store clean, organized, and running smoothly.

You will work a flexible schedule including nights and weekends, applying merchandising know-how and strong communication to support store goals and safety standards.

Qualifications

• Flexible schedule including nights and weekends.
• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front end principles.
• Coaches Associates on personalizing the customer experience and loyalty programs.
• Manages registers, supports POS coverage, and coordinates breaks.
• Addresses customer concerns promptly to ensure a positive experience.
• Ensures tasks align with store plan and priorities.
• Communicates priorities with management and provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on training needs to increase effectiveness.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports shrink reduction programs and safety initiatives.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Flexible schedule

Merchandising techniques

Multi-tasking

Strong communication

Organizational skills

Team player

Able to train others

Retail experience

Job description

The TJX Companies, Inc. in Santa Fe NM is seeking a front-of-store leader to deliver an outstanding customer experience and supervise Associates, promoting loyalty programs and training team members. You will help keep the store clean, organized, and running smoothly.

You will work a flexible schedule including nights and weekends, applying merchandising know-how and strong communication to support store goals and safety standards.