Customer Experience Lead

The TJX Companies, Inc.; New Orleans (LA); On-site; USD 39,454,000 - 40,832,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Dental & vision

Life insurance

Paid leave

Scholarship program

Job summary

Marshalls in New Orleans is seeking a front-end leader to promote an excellent customer experience and to oversee a team of Associates at the front of the store. You will lead by example, engage with customers, and ensure a clean, organized store while promoting loyalty programs.

Responsibilities include training Associates on front-end principles, managing POS coverage, addressing customer concerns, and upholding labor laws and store policies. Competitive benefits and pay are provided.

Qualifications

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Team training

Communication

Merchandising

Job description

Marshalls in New Orleans is seeking a front-end leader to promote an excellent customer experience and to oversee a team of Associates at the front of the store. You will lead by example, engage with customers, and ensure a clean, organized store while promoting loyalty programs.

Responsibilities include training Associates on front-end principles, managing POS coverage, addressing customer concerns, and upholding labor laws and store policies. Competitive benefits and pay are provided.