Customer Experience Lead - Front End & Team Training

The TJX Companies, Inc.; Corinth (MS); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) Association contributions

EAP

Smoking cessation

Bereavement

Credit union

Referral bonuses

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

Marshalls in Corinth, MS is seeking a front-end supervisor to promote an excellent customer experience and lead a team of Associates on the store floor. You will ensure courteous service, manage loyalty programs, and model strong standards for store operations in a fast-paced environment.

The role requires the ability to train others, coordinate POS coverage, and maintain safety and compliance while supporting management in achieving store goals.

Qualifications

• Available to work flexible schedule including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising

Customer service

Communication

Organizational skills

Multi-tasking

Training others

Leadership

Team player

Job description

Marshalls in Corinth, MS is seeking a front-end supervisor to promote an excellent customer experience and lead a team of Associates on the store floor. You will ensure courteous service, manage loyalty programs, and model strong standards for store operations in a fast-paced environment.

The role requires the ability to train others, coordinate POS coverage, and maintain safety and compliance while supporting management in achieving store goals.