Customer Experience & Growth Support Specialist

gobravvo; Kennesaw (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Temp-to-hire option

Supportive work environment

Job summary

gobravvo in Kennesaw, GA is seeking a Customer Service Representative to serve as the primary contact for customers, handle inquiries, and process orders. The role involves maintaining customer records in CRM and Excel, and supporting trade shows and marketing campaigns.

This full-time position emphasizes collaboration across departments, accuracy, and professional customer service, with opportunities for growth within a dynamic team.

Qualifications

• Experience in customer service, account management, or inside sales.
• Excellent verbal and written communication; build professional relationships.
• Experience handling inbound and outbound calls in fast-paced environments.
• Strong Microsoft Office skills (Word, Excel, Outlook, PowerPoint).
• Familiarity with CRM systems and willingness to learn new software.
• Exceptional attention to detail and ability to manage multiple priorities.
• Associate degree or equivalent experience preferred.

Responsibilities

• Manage inbound and outbound phone calls and process orders.
• Serve as main contact for product and account questions.
• Maintain accurate customer records in CRM and Excel.
• Support trade shows and marketing campaigns.
• Collaborate with internal teams to resolve customer issues.
• Handle accounts receivable tasks including invoicing and follow-ups.
• Assist with marketing leads and customer database updates.
• Participate in company events and administrative tasks.

Skills

Communication skills

Multitasking

Attention to detail

Teamwork

Problem solving

Independent work

Education

Associate degree or equivalent experience

Tools

CRM systems

Microsoft Excel

Job description

gobravvo in Kennesaw, GA is seeking a Customer Service Representative to serve as the primary contact for customers, handle inquiries, and process orders. The role involves maintaining customer records in CRM and Excel, and supporting trade shows and marketing campaigns.

This full-time position emphasizes collaboration across departments, accuracy, and professional customer service, with opportunities for growth within a dynamic team.