Onsite CSR: Orders & Partnerships - Johns Creek

gobravvo; Johns Creek (GA); Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

Gobravvo in Johns Creek, GA is seeking a Customer Service Representative (CSR) to manage orders, resolve inquiries, and support distributor partners with professional communication. This on-site, full-time role emphasizes accuracy, teamwork, and delivering outstanding service.

The position offers training, a stable weekday schedule, and opportunities for career development within a growth-oriented organization, with a strong focus on customer satisfaction and reliability.

Qualifications

• Minimum of 3 years of experience in a customer service role, preferably in a professional or corporate setting.
• Proven ability to handle inbound customer service calls with professionalism and courtesy.
• Demonstrated experience with computer-based order entry systems and related technology.
• Exceptional attention to detail and superior organizational skills.
• Strong written and verbal communication skills, with a focus on problem-solving and resolution.
• Ability to multitask efficiently and adapt to evolving priorities and workflow.
• Dependable attendance and punctuality, with a stable work history.
• Self-motivated, proactive, and eager to learn new processes and systems.
• Professional demeanor and a strong work ethic are essential for success in this role.
• Ability to commute reliably to the Johns Creek, GA office as required for this on-site position.

Responsabilités

• Process customer orders accurately and efficiently using company systems and software.
• Provide ongoing support to distributor partners through professional phone and email communication.
• Ensure compliance with established procedures for customer-specific order requirements.
• Research and resolve discrepancies or concerns related to orders, maintaining a high level of customer satisfaction.
• Maintain accurate records and documentation for all customer interactions and transactions.
• Collaborate with internal teams to coordinate solutions and deliver a positive customer experience.
• Prioritize multiple tasks while maintaining meticulous attention to detail and accuracy in all activities.
• Demonstrate flexibility and adaptability to changing priorities within a fast-paced work environment.

Connaissances

Customer service experience

Strong communication

Detail oriented

Multitasking

Reliability

Outils

Order entry software

Description du poste

Gobravvo in Johns Creek, GA is seeking a Customer Service Representative (CSR) to manage orders, resolve inquiries, and support distributor partners with professional communication. This on-site, full-time role emphasizes accuracy, teamwork, and delivering outstanding service.

The position offers training, a stable weekday schedule, and opportunities for career development within a growth-oriented organization, with a strong focus on customer satisfaction and reliability.