Technical Customer Support Specialist – Onsite & Growth

gobravvo; Suwanee (GA); Vor Ort; USD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Stock Ownership Program

Career Growth

Zusammenfassung

gobravvo is seeking a Technical Customer Service Representative (CSR) to handle both technical and non-technical inquiries onsite in Suwanee, GA. You will be the primary contact for customers, collaborating with internal teams to resolve issues and ensure a seamless experience across phone, chat, and email channels.

The role emphasizes strong communication, a technical aptitude, and a commitment to high-quality service.

Qualifikationen

• Minimum 1 year of professional experience in a call center or customer service environment.
• At least 1 year of troubleshooting, technical support, or help desk experience.
• Experience handling inquiries via phone, chat, and email.
• Experience managing a high volume of inbound calls (60+ per day).
• Excellent verbal and written communication skills.
• Strong technical aptitude and problem-solving abilities.
• Professional demeanor and commitment to customer satisfaction.

Aufgaben

• Handle a high volume of inbound inquiries regarding products and services.
• Coordinate with internal departments to resolve customer needs.
• Escalate complex or unresolved issues to tier 2 support when appropriate.
• Investigate and resolve technical and non-technical customer issues.
• Use computer systems to gather information, monitor calls, and track product status.
• Communicate with customers via phone, chat, and email with professionalism.
• Maintain documentation of customer interactions and solutions.

Kenntnisse

Call center experience

Technical troubleshooting

Customer service

Communication skills

Jobbeschreibung

gobravvo is seeking a Technical Customer Service Representative (CSR) to handle both technical and non-technical inquiries onsite in Suwanee, GA. You will be the primary contact for customers, collaborating with internal teams to resolve issues and ensure a seamless experience across phone, chat, and email channels.

The role emphasizes strong communication, a technical aptitude, and a commitment to high-quality service.